International Spa Association Innovate Award Recipients 2013

“My view is there’s no bad time to innovate.” ~ Jeff Bezos

I love being part of the spa industry for so many reasons and was thrilled to hear about the ISPA Innovate Award.  Members submitted their successful spa-related innovations for the chance to be recognized by their peers and the celebration will take place at the 2013 ISPA Conference & Expo this October.

““ISPA is excited to highlight some of the very talented and innovative spa professionals we have within our association,”” said ISPA President Lynne McNees. ““Not only would we like to applaud these individuals for thinking inventively, but as an association, we would like other members to hear about these winning ideas and perhaps this will grow even more innovative ideas.””

Congratulations to all of the ISPA Innovate Award recipients noted below.  The future of the spa industry is now, the possibilities for growth are unlimited and I’m inspired by these innovations.
Eau Palm Beach Resort & Spa, located in Lantana, FL
Innovation: Successful retail program that raised profits and increased employee morale
Represented by Catherine Warren, Spa Director

Fayez Spa, located in London, Ontario, Canada
Innovation: Marketing that positively impacted multiple stakeholders and dramatically increased retail sales
Represented by Fayez Tamba, Owner

Four Seasons Maui, located in Kihei, Hawaii
Innovation:  “‘Seniority”’ system for massage therapists that empowered therapists with priority booking
Represented by Pat Makozak, Senior Spa Director

Glen Ivy Hot Spring located in Corona, CA
Innovation:  Quality operating system that defines processes for continual improvement
Represented by Cristen Stier, CFO

Hiatus Spa + Retreat, located in Dallas, TX
Innovation:  Affordable monthly membership program tailored to guests personal needs
Represented by Casey Evans, Regional Director

Hutchinson Consulting, located in Sonoma, CA
Innovation:  Interactive website at the electronic heart of the global spa community called Our Spa Community
Represented by Lori Hutchinson, Founder and Co-Owner

JW Marriott San Antonio- Lantana Spa, located in San Antonio, TX
Innovation:  Farm-to-treatment table spa experience
Represented by Travis Anderson, Director of Spa

The Marsh, A Center for Balance and Fitness, located in Minnetonka, MN
Innovation:  Creation of trunk show partnerships with local artists for revenue generation
Represented by Arlene Robitshek, Retail Director

The Mirage Spa, located in Las Vegas, NV
Innovation: Integration of yoga program with a separate attraction that raised profits and hotel awareness
Represented by Stephanie Doud, Director of Spa, Salon & Pool Operations

Miraval Resort & Spa, located in Tucson, AZ
Innovation:  Online questionnaire called MyMiraval.com that generates recommended spa services, sessions and activities
Represented by Michael Tompkins, CEO

Phytomer Corporation, located in Salt Lake City, UT
Innovation: New process to treat waste water using a natural, sustainable resource
Represented by Lenette Casper, Phytomer USA’s President and CEO

School of Resort and Hospitality Management at Florida Gulf Coast University
, located in Fort Myers, FL
Innovation:  Student-managed and operated on campus spa lab
Represented by Mary Wisnom, Professor and Spa Management Coordinator

Spa 4 the Pink, located in Denver, CO
Innovation:  Developed on-location spa days coupled with mindfulness at cancer centers
Represented by Julie Bach, Executive Director

The Spa at Charleston Place, located in Charleston, SC
Innovation: Cause-marketing campaign that promoted sun safety and skin cancer awareness for school children
Represented by Annette Sandford-Lopez, Director of the Health Club & Spa

The Spa at the Peabody, located in Orlando, FL
Innovation:  Initiatives that raised community awareness of ovarian cancer
Represented by Bill Toth, Spa Director

The ISPA Conference & Expo Innovate Sessions will be held on October 21 at 4 pm and October 23 at 3:30 pm at Mandalay Bay Resort & Casino in Las Vegas, Nevada, where the award recipients will share their innovations with ISPA Conference attendees.

Photo credit: Pixabay

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